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What Companies Look for in a Service Provider

According to a recent study conducted by PricewaterhouseCoopers (The ever-changing global service provider industry: Key findings for 2010), businesses ranked the following strategic differentiators as their top ten considerations when selecting a service company:

  1. Skills & training of workforce
  2. Depth of industry knowledge
  3. Quality of customer service
  4. Depth of process knowledge
  5. Low cost of service delivery
  6. Recommendations by other companies
  7. Customization of service delivery
  8. Market reputation
  9. Track record of management team
  10. Time to complete project
So how can you leverage this to generate more business for your fire and life safety service organization?
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