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VSR Magazine examines how technology is "Fixing Field Service"

June 16, 2015 David Spence Jump to Comments

A June 15th article by Julie Ritzer Ross in VSR Magazine took an interesting look at several technologies (including BuildingReports and our hardware partners at Janam) that helping companies overcome obstacles and deliver better field service. the author writes, "Long mired in paper, pens, and clipboards, field service organizations are fast gravitating towards technology for use at job sites and in the back office."


The article specifically looks at 5 areas where adoption is increasing:

  1. Internet of Things (IoT)
  2. Feature-rich Hardware
  3. Enterprise Capabilities, Fused with Consumer-Style Form Factor and Functionality
  4. A Complete Customer and Resource ‘Picture'
  5. Easy Interface with Other Systems and Peripherals
So, what does this mean for the fire and life safety industry and how can service companies leverage these tools to improve customer service and business processes?
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