The following is part of an ongoing series of thought leadership contributions from BuildIngReports' network of over 900 Service Members during the COVID-19 pandemic. We hope that facility management professionals and service companies, especially those with more downtime than normal, find them useful in advancing their knowledge during this time. For more information on Communications Engineering Company (CEC), visit their website.
In healthcare, technology issues and communication problems can lead to more than an inconvenience or a slight business interruption. They can lead to treatment delays, medication errors, falls, or even sentinel events (unanticipated incidents resulting in death or serious physical or psychological damage).
Sentinel events can be debilitating to patients, families, and care providers. In addition to their health and emotional impacts, the financial effects can be devastating as well. But there’s good news: Many times, they can be prevented. According to 2018 data from The Joint Commission, more than 11% of sentinel events can be connected to communication errors.