This is part 1 of a 2-part series to help consolidate important information for Service Members for easy reference. The information contained here is accurate as of April 10, 2020. Part 2 will focus on what we’re hearing from Members and AHJs regarding the challenges, processes and opportunities they are experiencing in the field and office.
Upon logging into the portal users will notice a change to the list view on the Get Reports page. The Inspection Status column now features a drop down option that allows users to choose the inspections status without having to expand the report detail row by clicking the + symbol to the far left of the row. The option no longer resides within the detail section for the row, and users can save extra steps when updating the inspeciton status.
Do you use different BuildingReports Members for your various fire and life safety system inspections and reporting? Or, do you manage numerous building(s) serviced by different providers? If so, there is now a way to consolidate all of your reports under any account login.
Inspector's Boot Camp, a leading training resource for the Fire and Life Safety industry, has announced 2016 dates for its week-long Basic Fire Alarm Inspection Training in Aiken, SC:
- March 13-18, 2016
- May 22-17, 2016
- November 6-11, 2016
BuildingReports is pleased to introduce an addition to the Administrator, Manager, Manager/Inspector, Inspector and Custom User role types: Account Manager. The addition of this new feature is in response to requests from our valued Service Members, and is another example of why your feedback is so valuable.
The Account Manager role is a new user designation internal to BuildingReports Service Company members, and provides a third option to improve usability for organizations that provide account management services to large multi-facility customers within a given jurisdiction or region.
"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." - Henry Ford
Selling a product is a far different prospect than selling a service. Generally, buyers will know the fundamentals of what your product is, how it works and maybe even why they need it.
Services on the other hand can be a far more nebulous value proposition to try and define for a prospective customer. You can't hold it in your hand, and understanding how to differentiate the value of one service over another can ultimately come down to preconceptions and hinge upon 3rd party references.
To win in today's competitive marketplace, service companies must begin to think differently about how they go to market, position their service offering and solve for their customers' challenges.