The most trusted name in compliance reporting

BuildingReports Blog

Posts tagged with Customer Service

Blog Home

New Account Manager Role Improves Field Service, Increases Security

BuildingReports is pleased to introduce an addition to the Administrator, Manager, Manager/Inspector, Inspector and Custom User role types: Account Manager. The addition of this new feature is in response to requests from our valued Service Members, and is another example of why your feedback is so valuable.

The Account Manager role is a new user designation internal to BuildingReports Service Company members, and provides a third option to improve usability for organizations that provide account management services to large multi-facility customers within a given jurisdiction or region.

Read more

VSR Magazine examines how technology is "Fixing Field Service"

A June 15th article by Julie Ritzer Ross in VSR Magazine took an interesting look at several technologies (including BuildingReports and our hardware partners at Janam) that helping companies overcome obstacles and deliver better field service. the author writes, "Long mired in paper, pens, and clipboards, field service organizations are fast gravitating towards technology for use at job sites and in the back office."

Read more

What Companies Look for in a Service Provider

According to a recent study conducted by PricewaterhouseCoopers (The ever-changing global service provider industry: Key findings for 2010), businesses ranked the following strategic differentiators as their top ten considerations when selecting a service company:

  1. Skills & training of workforce
  2. Depth of industry knowledge
  3. Quality of customer service
  4. Depth of process knowledge
  5. Low cost of service delivery
  6. Recommendations by other companies
  7. Customization of service delivery
  8. Market reputation
  9. Track record of management team
  10. Time to complete project
So how can you leverage this to generate more business for your fire and life safety service organization?
Read more