BuildingReports is pleased to introduce an addition to the Administrator, Manager, Manager/Inspector, Inspector and Custom User role types: Account Manager. The addition of this new feature is in response to requests from our valued Service Members, and is another example of why your feedback is so valuable.
The Account Manager role is a new user designation internal to BuildingReports Service Company members, and provides a third option to improve usability for organizations that provide account management services to large multi-facility customers within a given jurisdiction or region.
A June 15th article by Julie Ritzer Ross in VSR Magazine took an interesting look at several technologies (including BuildingReports and our hardware partners at Janam) that helping companies overcome obstacles and deliver better field service. the author writes, "Long mired in paper, pens, and clipboards, field service organizations are fast gravitating towards technology for use at job sites and in the back office."
According to a recent study conducted by PricewaterhouseCoopers (The ever-changing global service provider industry: Key findings for 2010), businesses ranked the following strategic differentiators as their top ten considerations when selecting a service company:
- Skills & training of workforce
- Depth of industry knowledge
- Quality of customer service
- Depth of process knowledge
- Low cost of service delivery
- Recommendations by other companies
- Customization of service delivery
- Market reputation
- Track record of management team
- Time to complete project